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Customer Charter

Sea Freight

At Synergy Global Logistics we pride ourselves on providing the highest levels of customer satisfaction. To achieve this we: 

  • Say what we do & do what we say

  • Treat customers with a friendly, professional & respectful manner

  • Ensure compliance through correctly following procedures

  • Do our best for the customer in all circumstances

  • Ensure all employees are highly skilled and knowledgable

  • Ensure all KPI's are achieved, examine and resolve if standards are not met

  • Provide the customer with documentation, reports and updates within defined timescales

  • Provide customers with new information promptly

  • Ensure suppliers and overseas partners maintain service levels

At Synergy Global Logistics we believe in going above and beyond for our customers. To achieve our main goal of providing an unparalleled level of service, we go the extra mile to ensure that: 

  • We always find the best solutions for our customers 

  • We constantly monitor freight rates to provide the best priced services for our customers

  • Synergy Global Logistics is an attractive career path for talented individuals in the industry who meet our hiring standards

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All business is transacted under the Standard Trading Conditions of the British International Freight Association (latest edition) copies of which are available upon request.

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